Pre-Arrival Upselling

Room Upgrades

Your guests will be able to request a room upgrade prior to their arrivals via UpsellGuru’s dynamic bidding system.

Q :Why should we use a bid-for-upgrade system?

A :Bidding generates higher conversions, revenue and engagement from guests.

Offer your guests the chance to purchase additional services from a customized guest service menu.

Personalize your guest service menu so that every guest receives a perfectly tailored offer.
Customize your offers and be creative!
These personal touches highly increases guest satisfaction – and your bottom line.

Q :What is the average conversion rate on upsells?

A : Average conversion is 14% for rooms and 8% on extras.

Sending customized & branded emails and upgrade offers guarantee a higher engagement and conversion.

Fully customized to your brand. Your guests think they're communicating with your hotel, not UpsellGuru.
Stunning emails, designed to convert and to engage your audience.
Target up-sell offers based on guest segmentation - the right up-sell to the right guest.

Q :Can we also send our other pre-stay, in-house and post-stay emails with UpsellGuru?

A :Yes, we can take care of the entire pre stay, in-house & post stay guest journey.

What can be more dynamic than a bidding system? We yield & calculate the best pricing for optimal conversion and revenue.

Set your floor & ceiling prices and our dynamic pricing module will calculate the perfect bidding range.
Pricing yield according to your room & hotel availability, LOS, day of the week and other criteria.
Up to 25% higher conversion with a bid-for-upgrade tool compared to fixed price offers.

Q :Do you integrate with our PMS? What is the difference between 1 and 2-way integrations?

A :2- way integration means 100% automated where a 1-way requires minimal work by your team to add room upgrades/extras into the PMS.

Your Upsell Control Center – all your up-sells, transactions and reports in one place.

Extensive reporting and data analysis to understand and fine-tune your upselling strategy.
Easy setup and access to all your upselling items.
Group Dashboard - One log-in to access all your properties, plus group reporting.

Q :How do I get started? How long is the setup process?

A :Entire setup, training and go live in just a few hours. Contact us or book a demo to get started.